Agents that do the work, not the talking.
An agent is software with a job, the access it needs to do that job, and a rule about when to ask you first. Tell us what yours should do and we build it around how your business already works.
A chatbot answers. An agent acts.
The difference is access and a decision. An agent can open the calendar, read the inbox, write to the system you keep records in, and it holds rules about which of those it may do without checking with you.
Which is why the interesting question is never which model it runs on. It is what the agent is allowed to touch, and what happens the first time it is unsure.
What that looks like.
Four agents we would build. Each one starts with something that already happens to you.
a missed call
- agent answers
- asks four questions
- checks the calendar
- books the slot
- texts a confirmation
- writes it into your CRM
an email asking for a price
- agent reads it
- pulls your rates
- drafts the quote
- you approve it
- it goes out
a folder of delivery paperwork
- agent reads each page
- pulls the fields
- files the data
- flags the ones it could not read
monday morning
- agent gathers last week
- writes the summary
- it is in your inbox before you open the laptop
You decide how much rope it gets.
Every agent runs at one of three settings. It is the first thing we ask, because it decides most of the build.
It does the whole job and logs what it did. Right for work that is repetitive and low risk.
It does the thinking and stops before the part a customer sees. Right for anything in your name.
It handles the ordinary case and escalates the odd one. Right for volume with occasional surprises.
Tell us what yours should do.
A few short questions, and you get a written scope at the end. Nothing is sent until you press send on the last step, and you can go back and change any answer.
Tell us what’s slowing you down.
One call, a written scope, and a straight answer on cost and timing.